PRIVACY POLICY

WE DO NOT SELL, RENT, OR LEASE YOUR PERSONAL INFORMATION

Your privacy is important to us. This Online Privacy Policy (“Privacy Policy”) explains how we protect your privacy when you visit any Website that displays this Privacy Policy. This Privacy Policy describes what types of information we gather and track when you use our Website, how this information is used and with whom it is shared. If you have any questions about this Privacy Policy, please do not hesitate to contact us as follows.

  • Please send us an electronic message through our Website Feedback/Submission form: or
  • Write us a Web Privacy Inquiries ISK Animal Health, LLC, 7474 Auburn Road, Concord, OH 44077

YOUR CONSENT

Please take a few minutes to review this Privacy Policy. By accessing or using this Website, you are consenting to the collection, use, and disclosure of your personal information as set forth in this Privacy Policy. IF YOU DO NOT CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY, PLEASE EXIT AND DO NOT USE THIS WEBSITE

CHANGES

ISK Animal Health, LLC reserves the right to modify this Privacy Policy at any time, without prior notice. Your continued access to or use of this website shall be deemed to be your acceptance of this Privacy Policy, as changed. For this reason, we encourage you to review this Privacy Policy whenever you visit this Website.

SCOPE OF THIS PRIVACY POLICY

This Privacy Policy covers the “personal and business information” we collect through our Website. “Personal and business information” is information that identifies you personally, either alone or in combination with other information available to us that you voluntarily provide through our Website or through email correspondence. Examples of personal information include your name, your company, contact details, information you provide in a contact form, and information about the pages you have viewed and the path you have taken through our Website. We also collect Internet Protocol addresses to help us understand how visitors access our Website, so we can make our Website easier to find and to improve our users’ overall experience.

USE OF YOUR PERSONAL INFORMATION

ISK Animal Health, LLC collects and uses your personal information to operate the ISK Animal Health, LLC Website and deliver the services you have requested. ISK Animal Health, LLC may use your personally identifiable information to inform you of other products or services available from ISK Animal Health, LLC and its affiliates. ISK Animal Health, LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. ISK Animal Health, LLC does not sell, rent or lease its customer lists to third parties. ISK Animal Health, LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, ISK Animal Health, LLC may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to ISK Animal Health, LLC, and they are required to maintain the confidentiality of your information. ISK Animal Health, LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. ISK Animal Health, LLC keeps track of the Websites and pages our customers visit within ISK Animal Health, LLC, in order to determine what ISK Animal Health, LLC services are the most popular. This data is used to deliver customized content and advertising within ISK Animal Health, LLC to customers whose behavior indicates that they are interested in a particular subject area. ISK Animal Health, LLC will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ISK Animal Health, LLC or the Website; (b) protect and defend the rights or property of ISK Animal Health, LLC; and, (c) act under exigent circumstances to protect the personal safety of users of ISK Animal Health, LLC or the public.

USE OF COOKIES

The ISK Animal Health, LLC Website uses a third party to collect statistics on Website use. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize ISK Animal Health, LLC pages, or register with ISK Animal Health, LLC Website or services, a cookie helps ISK Animal Health, LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same ISK Animal Health, LLC Website, the information you previously provided can be retrieved, so you can easily use the ISK Animal Health, LLC features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ISK Animal Health, LLC services or Websites you visit.

SECURITY OF YOUR PERSONAL INFORMATION

ISK Animal Health, LLC secures your personal information from unauthorized access, use or disclosure. ISK Animal Health, LLC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

LINKS

Although this Website may provide links to third party sites, ISK Animal Health, LLC is not responsible for the content of any such Website. Links are provided as a convenience to viewers, and they shall not be interpreted as an endorsement, sponsorship, or association of any kind.

CHILDREN’S PRIVACY

Our Website is not directed at children and we do not knowingly solicit personal information from or market to children. If we learn that someone under 13 has provided personally identifiable information through our Website, we will use reasonable efforts to remove that information from our Website database.

SPECIAL NOTICE FOR VISITORS

ISK Animal Health, LLC does business in other countries, and we may transfer your personal information across national borders for the purposes described in this Privacy Policy. Our Headquarters are in Concord, Ohio in the United States of America. Our Web server and database are located in the United States but may be accessed by our staff (or staff of our service provider) located in other countries where they have a “need to know”. Your personal and business information if collected through this site, will be processed in accordance with this Privacy Policy.

JURISDICTION AND CHOICE OF LAW

These terms and all claims related to this Website shall be interpreted and reviewed under the laws of the United States and the State of Ohio. Any claim arising in connection with these terms or this Website must be commenced within one (1) year after such claim arises. Any legal action must be brought only in the state or federal courts located in Cleveland, Ohio, and you agree to submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim.

QUESTIONS ABOUT OUR PRIVACY PRACTICES OR ACCESS OR CHANGE OF YOUR INFORMATION

If you have questions about this Privacy Policy or our privacy practices or if you would like to access or change any contact information you have provided to us, please write us at: Web Privacy Inquiries ISK Animal Health, LLC, 7474 Auburn Road, Concord, OH 44077.

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Privacy Notice for California Residents supplements the information contained in our privacy policy above and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

INFORMATION WE COLLECT

Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). In particular, our Website has collected the following categories of personal information from its consumers within the last twelve (12) months: Category A: Identifiers Examples: A real name, Internet Protocol address, email address, or other similar identifiers. Collected: YES Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. Collected: YES Category C: Protected classification characteristics under California or federal law. Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). Collected: NOPersonal information does not include:

  • Publicly available information from government records.
  • De-identified or aggregated consumer information.
  • Information excluded from the CCPA’s scope, like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from you.
    • For example, from forms you complete on our Website, such as the Feedback/Submission form.
  • Indirectly from you.
    • For example, from observing your actions on our Website, such as your Internet Protocol address.

USE OF PERSONAL INFORMATION

We may use, or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request information or ask a question about our products or services, we will use that personal information to respond to your inquiry.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

SHARING PERSONAL INFORMATION

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

DISCLOSURES OF PERSONAL INFORMATION FOR A BUSINESS PURPOSE

In the preceding twelve (12) months, ISK Animal Health, LLC has not disclosed personal information for a business purpose.

SALES OF PERSONAL INFORMATION

In the preceding twelve (12) months, ISK Animal Health, LLC has not sold personal information.

YOUR RIGHTS AND CHOICES

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

ACCESS TO SPECIFIC INFORMATION AND DATA PORTABILITY RIGHTS

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we disclosed your personal information for a business purpose, a lists identifying the personal information categories that each category of recipient obtained.

DELETION REQUEST RIGHTS

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

EXERCISING ACCESS, DATA PORTABILITY, AND DELETION RIGHTS

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by sending us an electronic message through our Website Feedback/Submission form. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

RESPONSE TIMING AND FORMAT

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to [45/90] days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request

NON-DISCRIMINATION

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us an electronic message through our Website Feedback/Submission form or write us at Web Privacy Inquiries ISK Animal Health, LLC, 7474 Auburn Road, Concord, OH 44077.

CHANGES TO OUR PRIVACY NOTICE

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

CONTACT INFORMATION

If you have any questions or comments about this notice, the ways in which we collect and uses your information described below [and in the Privacy Policy], your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us as follows

  • Please send us an electronic message through our Website Feedback/Submission form; or
  • Write us at Web Privacy Inquiries ISK Animal Health, LLC, 7474 Auburn Road, Concord, OH 44077.